Terms and Conditions
Website Conditions
Terms of Trade
Details such as; Your name, delivery and billing address, email address, phone number, age, any order history that you have previously purchased or enquired about and any additional information relating to you that you provide us. This information is held securely by Magnets New Zealand Limited.
This information is held in order to assist us to better the level of service we can provide to you and to improve our website so it is easier to find what is relevant to you.
1. Website pricing
The price you pay is inclusive of GST, but not including other taxes and duties which may be applicable and insurance/freight/handling charges (except to the extent already expressly included in the price). We can revise our prices at any time prior to accepting your order.
Purchase prices are given in New Zealand dollars unless otherwise stated. You are bound to pay us the price once we accept your order. A quotation does not give rise to a binding contract until you place an order which we subsequently accept.
For larger orders that are not included in our website price break discounts, a larger discount may be available. Please contact us to negotiate a larger quantity discount.
Our price match guarantee is only available for identical products (magnet grading, size, plating, etc.) and is only eligible for other New Zealand based businesses operating within New Zealand. This guarantee may be discontinued at any time without prior notice.
Any pricing promotions may be discontinued without prior notice. However, any orders received during the pricing promotion will remain eligible for any discounts where they may apply. Unless stated, promotions may not be used in conjunction with one another. This also includes any special pricing discounts associated with any single customer account.
Unless otherwise stated discounts will not be applied to freight.
2. Payment methods
You may pay for your order using the following payment methods:
Credit cards, online EFTPOS (Visa, MasterCard) By Worldline, AfterPay or charge to Trade Account
Credit card payment is processed through the WorldLine gateway. If you choose to pay by credit card/Online EFTPOS, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card.
Orders placed using the AfterPay gateway are processed and dispatched once your order has cleared the providers site. You choose to pay using AfterPay that you authorise us to debit the amount payable for an accepted order from your nominated account.
You must not pay, or attempt to pay, for products through any fraudulent or unlawful means through any payment gateway.
Magnets New Zealand Ltd will provide you with a receipt at the time of delivery which specifies the total fees for the products in the order.
“Payment details are not stored by Magnets New Zealand” means that any card details used during the transaction are process by the Worldine gateway (Paymark) or account details used used by the AfterPay gateways and are not stored on our site and Magnets New Zealand cannot access these records. *Exception is to process refunds where the gateway provider retains your records.
3. Description of products
Magnets New Zealand Ltd cannot warrant or guarantee that the content of the website will always be current, accurate or complete. Descriptions, illustrations, and literature are therefore not binding on the seller. If the goods do not match the description on the seller’s website, the buyer should inform the seller immediately so that the seller may take appropriate action.
4. Incorrect supply
Incorrect supply of your order must be reported to Magnets New Zealand Ltd within 5 days of receipt of goods. Magnets New Zealand Ltd will then remedy the problem as soon as possible.
A query must be raised within 14 days of the stock being dispatched, failure to raise a query within this time will result will result in no refund given with your order.
5. Availability of stock
Magnets New Zealand cannot guarantee the availability of stock at all times and as a result, reserves the right to cancel an order due to short supply. You will be notified that your order has been placed on backorder and if payment has been made a full refund will be offered if you do not wish to wait for your backorder of stock. If you have been affected by a shortage of stock you will be notified by one of our staff.
We also reserve the right to withdraw or suspend the sale of any items displayed on our website, whether temporarily or permanently, at any time without prior notice. We are not responsible for any loss, damage or expenses incurred by you, or any other person directly or indirectly as a result of the unavailability of stock at any time.
6. Returns & refunds
All goods returned, must have prior approval from Magnets New Zealand Ltd and must be;
- Returned must be with original packaging and both goods and packaging must be in brand new condition.
- Goods can only be returned for a refund within 21 days of purchase, a restocking fee of up to 15% may apply.
- Goods purchased beyond 21 days of purchase are not subject to refund.
- Returned items must include the name and details of the purchaser and the original invoice number.
- Shipping charges for returned purchases (excluding damaged or incorrect orders) will not be refunded, and returned goods will be at purchaser’s risk until received by Magnets New Zealand Ltd.
- In the case of a credit card refund, the refund will only be made to the same credit card used in the original purchase.
- The return freight is paid by the buyer.
- Specially procured items at the buyer’s request, custom made items or clearance items are non-returnable and non-refundable.
Items for return should be addressed to;
Magnets New Zealand Ltd
140 Bush Road
Albany, Auckland 0632
7. Liability
The Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other statutes may imply warranties or conditions or impose obligations upon Magnets New Zealand Ltd which cannot by law (or which can only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on Magnets New Zealand Ltd, Magnets New Zealand Ltd’s liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.
(a) Except as otherwise provided by clause 6 Magnets New Zealand Ltd shall not be liable for:
1. Any loss or damage of any kind whatsoever, arising from the supply of Goods by Magnets New Zealand Ltd to the Customer including consequential loss whether suffered or incurred by the Customer or another person and whether in contract or tort (including negligence) or otherwise and irrespective of whether such loss or damage arises directly or indirectly from Goods provided by Magnets New Zealand Ltd to the Customer; and
2. The Customer shall indemnify Magnets New Zealand Ltd against all claims and loss of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of Magnets New Zealand Ltd or otherwise, brought by any person in connection with any matter, act, omission, or error by Magnets New Zealand Ltd its agents or employees in connection with the Goods
3. Any claim against Magnets New Zealand Ltd shall be limited to the value of the goods supplied and is not responsible for the direct or indirect costs associated with the order.
8. Copyright
All information on this website is subject to copyright owned by Magnets New Zealand Ltd. Any reproduction without prior written permission by Magnets New Zealand Ltd is prohibited.
9. Changes to this website
Magnets New Zealand Ltd may update or revise these Terms of Trade, including the Privacy Policy, at any time. Changes to these Terms of Trade will take effect immediately once they are published on this website. You are responsible for regularly checking these Terms of Trade for changes. If you continue to use this website after we post changes to these Terms of Trade, you indicate your acceptance of such changes.
Note; All purchases are subject to Magnets New Zealand Ltd’s full terms and conditions which are available on request.
10. Shipping and Deliveries
Two courier services are used domestically in New Zealand.
For North Island customers, we use an express courier service to offer overnight delivery to main centers (Auckland, Hamilton, Wellington, etc.)
This express courier service is also offered to main centers in the South Island. In addition, we also have an economy courier service that services the South Island.
Our express courier aims to deliver the next business day. (Overnight delivery)*
Our Economy courier aims to deliver within two business days. (Two-day delivery)*
Please Note: Our Economy courier is only available to South Island delivery addresses.
Magnets New Zealand Ltd reserves the right not to ship to remote or rural locations. If you have made payment a full refund will be given.
All customer orders, on completion, are automatically sent a track and trace link via email.
We guarantee same day dispatch of any order received under the condition that orders are received before 3 pm Monday to Friday. This is for both Express and Economy courier options.
Our Same Day Dispatch Guarantee may be voided by factors outside of Magnets New Zealand’s control such as natural disasters or load volumes with courier services
For orders to be eligible for our express courier service (overnight delivery), orders must be received between Monday to Friday and no later than 12:00 pm.
This next business day and same day service is not eligible for rural or remote areas, areas experiencing road closures or during severe weather events that may impact our courier service, etc.
This express courier service and same day service is not available for our printed magnet range or any custom made product where it is not a regular stock item.
Orders being shipped to rural areas or remote regions will take longer for delivery. Time may vary depending on location.
Any orders being delivered to a rural address must have paid the rural charge.
If you fail to correctly select the appropriate freight option, your order may be held by us until full payment is received.
Magnets New Zealand takes no responsibility for any delays in delivery caused by any courier service.
Items being shipped to a business address will require a signature to accept delivery, residential addresses can have the option to not require a signature unless requested by the customer.
We cannot deliver to a PO BOX.
All delivery timeframes on our websites are estimates and may take longer than expected.
If your order is not delivered in this timeframe, contact us so we can make contact with the couriers to expedite delivery of your order.
11. Communications (Email & SMS Notifications)
For our signwriting division, customers may opt into receiving SMS reminders regarding their upcoming booking. These reminders are not mandatory and customers may opt out at any time.
These SMS notifications will not be used for any marketing or promotional purposes and will be used exclusively for reminding clients about their upcoming appointments with us.
By agreeing to our websites terms and conditions your email address will be added to our mailing list and you agree to allow us to send you marketing emails.
If you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our email communications and you will be removed from this list.
12. Magnetic Superlifter 10 Year Magnetism Guarantee/Warranty Conditions
12.1. Scope of Warranty
- This warranty exclusively covers the magnetic performance of the Magnetic Superlifter unit for a period of 10 years from the date of purchase.
- The warranty applies solely to issues related to the loss of magnetism in the unit. Any other malfunction or damage is excluded from coverage under this warranty.
12.2. Exclusions
- Damage resulting from improper use, mishandling, unauthorized repairs, or modifications will not be covered by this warranty.
- The warranty does not cover physical damage, corrosion, or wear and tear on parts that do not affect the magnetism of the unit.
- Any unit that has been exposed to extreme temperatures, chemicals, or conditions outside of its recommended usage parameters will be excluded from warranty coverage.
12.3. Registration Requirement
- The unit must be registered with Magnets New Zealand Ltd within 30 days of purchase to be eligible for warranty claims by entering your details here.
12.4. Annual Load Testing Requirement
- The Magnetic Superlifter must undergo an annual load test, and evidence of each test must be submitted to Magnets New Zealand Ltd.
- The first load test must be conducted within 12 months of purchase, with subsequent tests required annually for the warranty to remain valid.
- Failure to collect evidence of load testing annually will void the warranty.
12.5. Claim Process
- To initiate a warranty claim, contact Magnets New Zealand Ltd with your registration details, proof of purchase, evidence of annual load tests and send the unit back to us at
Magnets New Zealand Ltd
142 Bush Road
Albany Auckland 0632
New Zealand
Ensure that your information is displayed clearly on the return parcel so the sender can be identified. - The unit will be inspected to determine whether the issue relates to loss of magnetism and falls under warranty coverage.
- If the claim is approved, Magnets New Zealand Ltd will repair or replace the unit at its discretion.
- If the claim is rejected it is up to your company to arrange freight to collect the unit or we can ship the unit back to you at your cost.
12.6. Limitations of Liability
- Magnets New Zealand Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Magnetic Superlifter.
- The maximum liability under this warranty shall be limited to the original purchase price of the unit.
13. Promotion
13.1. Black Friday 2024
- Promotion valid from November 25th and must end 5pm December 2nd. Discount excludes shipping and handling charges with the exception of the FREE SHIPPING offer on orders over $1100. Discount offers exclude our MagPad Range
- Free $100 Prezzy Card Offer Terms: Online purchases only, not eligible on trade account charges. Customers will receive one $100 Prezzy Card for every $1100 (incl gst) spent in one order – on stocked and customised products (excludes freight costs) during the sale period. Prezzy Cards will be sent via email on Monday 2nd December to the email address used to place the order. If a refund is requested – Prezzy Card eligible orders will receive a refund exclusive of the total Prezzy Card(s) value, and also a 15% restocking fee.
- Please allow additional time for custom made items, see ETAs on each specific product page.